- One-time system installation
- User manual and Installation CD
- Half-day on-site training class,
- One year maintenance.
- (Office Hour: (Hong Kong Time): Monday to Friday : 9:15 - 12:45 : 14:00 - 18:00 Sat: 9:15 - 12:45, Closed on Sundays and Public Holidays
Standard Package Support Services
Maintenance Coverage
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System Setup
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We will assist our customers
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Initial Setup and Basic Information Preparation (Customer, Supplier and Product)
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Provide professional guidance and support to make sure the system flow and control rules fit the customer's requirement.
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The setup includes Department Code, Item Category, Customer Category, Price Level, Item Code and so on.
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Setup control rules for specified information fields.
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Tailor made output format to fit the customer's requirement (eg. Sales Invoice format, Purchase Order format)
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Setup the user security
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Adjust the system batch to control the data flow.
System Operation
- Provide user support via web site, email, hot-line, fax, remote control, on-site support.
- Convert basic data convertion from other data base to our system.
- Test the system before installation
- Database checking and optimization
- Monitor and Solve the error message generated from system
Future Development
- Collect customer's comments
- Analize the system's operation
- Use latest and famous development tools
- We will upgrade and enhance our unique Epoch-Tech System continuously.